Optima Courier

Offers four primary levels of courier delivery within the New England region for items ranging from small packages to pallets. We also offer specialized medical delivery services to hospitals, pharmacies, laboratories and medical equipment suppliers. Our uniformed drivers are courteous, careful and reliable.

On Demand STAT/Rush

Fulfillment Services

Scheduled Routes

Medical Specialty Courier

Next Day Distribution

Services

Next Flight Out (NFO)

Bank Courier

Payroll Deliveries

Rush Van and Truck Service

Utilizing the latest technology Optima provides clients with the highest level of accountability throughout the “Chain of Custody”.- Online order entry system  - Online tracking of deliveries  - GPS driver tracking for accountability  - Electronic signature capture  - Barcode scanning/tracking

Technology

We view shipping technology as an integral part of our courier service offering and it gives us an edge over our competitors. We offer our customers the highest level of support with a variety of advanced delivery services.

Optima is great at handling complexity and accommodating our changing needs.  I appreciate their flexibility and the fact that you always get a person when you call on the phone.

We’ve been with Optima for 10 years, and don’t use any other vendor.  They do three pickups each day and provide one-stop shopping — from overnight to freight.  We stick with Optima because they deliver a higher level of service.

We switched our account to Optima because we wanted Optima’s “white glove” service.  Optima is very accommodating to our needs; their software people programmed a special template for us that allows our database to talk to theirs.

Lab Manager, Large NH Hospital

Testimonials

This is a deadline intensive business, so being late can be really bad. Reliability is vitally important. Optima is much better than other companies I’ve worked with. Everything goes out on time, the service is great and they’re there when I need them. Our Optima representative comes in quarterly, meets with new employees and explains the process. He’s always available, always right there.

Office manager, large multi-state firm

Director Materials Management, Large Boston Hospital

Office manager, venture capital firm

Contact us

1. In tendering the shipment for carriage the shipper agrees to these TERMS AND CONDITIONS OF CONTRACT which no agent or employee of these parties may alter and that this Optima Bill of Lading has been prepared by him or on his behalf by Optima.  2. In tendering the shipment of carriage, THE SHIPPER WARRANTS that the shipment is packaged adequately to protect the enclosed goods and insure safe transportation with ordinary care and handling, and that each package is appropriately labeled and is in good order (except as noted) for carriage as specified. The shipper further warrants to Optima that the content of the shipment may be lawfully carried over public highways and/or aboard airline aircraft and is not a prohibited commodity under any applicable law of regulation.  3. DECLARED VALUE AND LIMITATIONS OF LIABILITY. THE LIABILITY OF OPTIMA IS LIMITED TO THE ACTUAL VALUE OF THE PACKAGE UP TO $100 unless a higher value is declared for carriage herein and a greater charge paid at the rate of 70 cents per $100 value. The maximum higher declared value is $1,000. Shipments containing items of extraordinary intrinsic value is such as money, currency, furs, stones, computers and electronic components, etc. are limited to a maximum declared value of $100. When multiple packages are placed on a single Bill of Lading but the shipper has not specified the declared value of each individual package, the declared value for each individual package will be determined by dividing the total declared value on the Bill of Lading by the number of packages indicated on the Bill of Lading up to the actual value of each individual package or $100 whichever is less. Optima is not liable for loss, delays, mis-delivery or nondelivery not caused by its own negligence or any loss, damage, delay, mis-delivery or nondelivery caused by: (1) the act, default or omission of the shipper, consignee, or consignor; (2) the nature of the shipment or defect or inherent vice thereof; (3) improper or insufficient packing, securing or addressing of the package; (4) acts of God, perils of the air, public enemies, public authorities acting with actual or apparent authority, authority of law, riots, strikes or other local disputes, civil commotions, weather conditions or mechanical delays of the trucks or aircraft. OPTIMA SHALL NOT BE LIABLE IN ANY EVENT FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR INCOME WHETHER OR NOT OPTIMA HAD KNOWLEDGE THAT SUCH DAMAGES MIGHT BE INCURRED.  4. CLAIMS. No action maybe brought to recover damages for loss or injury to the goods UNLESS WRITTEN NOTICE OF LOSS DUE TO DAMAGE, SHORTAGE OR DELAY IS REPORTED BY THE SHIPPER WITHIN 15 DAYS AFTER THE DELIVERY OF THE SHIPMENT. WRITTEN NOTICE OF LOSS DUE TO NON-DELIVERY MUST BE REPORTED BY THE SHIPPER WITHIN 30 DAYS AFTER ACCEPTANCE OF THE SHIPMENT OR CARRIAGE. No claim for loss to a shipment will be entertained until all transportation charges thereon have been paid. The amount of claims may not be deducted from transportation charges. Claims for overcharges and refund must be made in writing to Optima within two (2) months of the billing date. All claims must be filed by the shipper.  5. Notwithstanding the shipper's instructions to the contrary, the shipper will be primarily liable for all costs and expenses related to the shipment of the package, and for costs incurred in either returning the shipment to the shipper or warehousing the shipment pending disposition.  6. Optima assumes no responsibility for billing disputes resulting from inaccuracies contained in, or omissions from, the bill of lading.  7.All amounts due over 30 days shall accrue interest at the rate of 1.5% per month.

Terms And Conditions

See Other Services

By car, van, bicycle or by hand, we'll pick up and deliver your package as fast as you need it. Our centralized control center monitors your package from the moment we pick it up, so we know where it is and when it should get there. And when the unexpected happens (an accident or road closure that could cause a delay), we re-route as necessary and keep you updated by phone or e-mail.

On Demand STAT/Rush

Many Optima customers have recurring delivery needs to the same locations. By outsourcing your routes to us, we can streamline workflow, reduce administrative time and hassle, eliminate fleet issues and significantly lower your operating costs. Our advanced technology enables us to make ongoing recommendations for improving efficiency.

Scheduled Routes

Next Day Distribution

Optima operates a regional next day delivery service throughout Eastern Massachusetts and Southern New Hampshire at a very economical cost to your business. We have a 99% on-time delivery rate and represent a great delivery option for business with volume small package shipments within our delivery territory.

If you have large volume or pallet-sized loads, we can deliver within hours. From vans to trucks to 18-wheelers we have the means to move computers, monitors, machinery, engines, paper, even fragile laboratory equipment. We deliver inside, uncrate, and remove all packaging if that's what you need. Our centralized control center monitors your shipment from the moment we pick it up, so we know where it is and when it should get there. And when the unexpected happens (an accident or road closure that could cause a delay), we re-route as necessary and keep you updated by phone or e-mail.

Rush Van Truck Service

Payroll Deliveries

An extension of our regional distribution network, Optima specializes in Payroll delivery. Providing next day delivery services at a more economical cast than the major carriers. We also provide a robust technology solution, allowing for package creation scanning, full online tracking and even up to the minute delivery ETA’s right on the web portal. Optima is the premier payroll delivery business in New England

Bank Courier

Optima has been providing routed bank courier services for over 40 years. Whether its live checks or routed night lock box work Optima understands what it takes to manage your banking courier needs.

Next Flight Out (NFO)

Optima provides Next Flight Out services for both Domestic and International shipments. As a fully licensed freight forwarding business we have the experience to manage all your critical urgent needs whether local, across the country or across the globe.

Purchased Services have begun to eclipse traditional supply and pharma expense categories and will continue to grow.

Hospital Purchased Services

- Quality improvment  - Cost savings

HIPAA and HITECH

Optima provides strict "Chain of Custody" training and management to ensure employee compliance with all HIPAA and HITECH statutes, OSHA, DOT, CAP and JCAHO standards. The new HITECH laws can come with significant fines for non compliance and couriers are handling items covered by these standards everyday (diagnostic test, lab results, medical records).

Technology "Chain of Custody"

Medical Specialty Courier

- Specimen/Package Electronic Chain of Custody  - Reporting and account management  - Real-time tracking  - GPS Driver Monitoring

- Online order entry system  - Online tracking of deliveries  - GPS driver tracking for accountability  - Electronic signature capture  - Barcode scanning/tracking 

We are commited to working for clients that care about their deliveries.

- Same day, scheduled and STAT courier service.  - 100% Compliance with all regulatory demands (HIPAA, HITECH, JCAHO, CAPS, HAZMAT, OSHA)

- Instant e-mail delivery notification         - Mail Runs         - Scheduled Routes         - Expedited Van/Truck         - Next Flight Out (NFO)

- Barcode Scanning - Digital Signatures Online  - Uniformed professional drivers 

Our medical services include

Opportunities- Standardization  - Volume leverage  - Process improvement

Optima technology benefits

We are committed to working with clients that care about their deliveries. Hospitals, laboratories and pharmacies rely on Optima for their courier deliveries every day.  We offer the technology and expertise required to safely handle biological materials and medical equipment, as well as thorough understanding of the healthcare industry technical and regulatory requirements. Our track record for customer satisfaction and on-time delivery is exceptional.

Our services include: 

- Free courier pickup within our service area - Purchase & delivery of shipping materials - cartons, cushioning, tape, foam - Picking, packing & shipment of packages and kits - any quantity - Assembly of boxes, collateral materials, sales kits, etc. - International re-mail in all European countries - Bulk mailing services - Short & long term storage of office supplies, business forms, uniforms,   computers & health products - Short term storage for large items, including trade show booths - Monthly inventory and usage reports

Optima provides complete storage, assembly and shipping of:

- Marketing materials - Administrative materials - Software products - Annual reports - Trade show booths and materials

Fulfillment Services